Human Service Innovations was founded on the belief that through innovation, collaboration and expert guidance, people can achieve their greatest potential.
HSI partners with individuals and businesses bringing together a unique array of perspectives and expertise to deliver optimal impact.
Meet John Dougherty

Human Service Innovations was founded out of John’s personal and professional passion for helping organizations that help people achieve their greatest potential. With over 20 years in direct care, management and executive leadership, John brings a unique breadth and depth of knowledge to HSI clients. He values and respects the complex challenges organizations face from the ground level to the top. John’s broad range of roles and responsibilities throughout his career provides essential insights to help them succeed in all areas from direct practice and program development to organizational operations, strategic leadership and management, financing, marketing and advocacy.
Partners

Trina Willard
PROGRAM DESIGN & EVALUATION
Trina Willard has a passion for cultivating a realistic approach to data that supports community change. As a social psychologist and program evaluator for over three decades, she has discovered that many nonprofit and government organizations don’t have the capacity or tools to capture data that could optimize their operations and outcomes. This need, blended with her passion to work with those who serve the community, motivated her to launch Knowledge Advisory Group in 2010. Trina focuses on the effectiveness of programs, policies and procedures, emphasizing the need to identify and measure realistic outcomes for continued growth. Her areas of expertise include program evaluation, outcomes measurement, quantitative and qualitative data collection, meeting facilitation, strategic decision-making, and building evaluation culture.
Trina previously served as Evaluation Chief at the Virginia Department of Criminal Justice Services and Vice President of Transformation Systems, Inc. She is a Licensed Consultant for the Nonprofit Standards for Excellence.
Knowledge Advisory Group is a small, woman-owned management consulting firm that specializes in measurement and program evaluation. Our approach brings a process and outcomes measurement lens to your organization’s planning and change management efforts. Affectionately known as “data geeks with people skills,” the KAG team believes anything is possible with the right information.

Kate Leopold
HSI ADMINISTRATOR
Kate is an experienced business leader/impact player with a strong operational background. She is passionate about removing barriers for nonprofits so they can achieve their goals. She holds a bachelors of Business Administration from the University of Richmond. Over her twenty year career she has held roles in operations management, compliance and grant management. Skills include budgeting, team building, philanthropy, management and leadership.

Tessa Schreiner
LEADERSHIP COACH & FACILITATOR
Tessa Schreiner is a leadership coach, seasoned facilitator, and climate expert with over a decade of experience in leadership, management, and facilitation. She specializes in helping individuals and teams enhance their communication skills, build strong relationships, and navigate complex challenges. Known for her enthusiastic style and strategic thought partnership, Tessa is committed to creating supportive facilitation and coaching environments where leaders can thrive and achieve lasting success.

Natalie Travers
BUSINESS STRATEGY, MARKETING & COMMUNICATIONS
Natalie Travers holds 20 years of professional experience launching social impact initiatives across multiple global geographies, including collaborations with generation Z, global executives, Pulitzer Prize-winning authors, and Grammy-award winning musicians. Areas of expertise include brand development and narrative change, go-to-market strategy, strategic planning, and financial management. She enjoys delivering value in efficient and creative ways, and if there is an ambitious goal to test or an inequitable system to disrupt, she is ready to play. Markets in which she has worked and studied include the urban and rural U.S., Spain, Israel, Haiti, India, Germany, Chile, and China.
Apogee Creative is a creative and management consulting firm launched with a core belief in the power of stories to help center our purpose. Apogee Creative helps businesses and organizations rethink how they understand, communicate, and deliver value efficiently and effectively.

Amy Mickles
ACCOUNTING
Amy Mickles has over 30 years of experience in accounting. She holds a Bachelor of Science in Accounting from the University of Houston and is a Certified Public Accountant (CPA). Amy began her career as an auditor at Deloitte & Touche in Denver, Colorado. She then became the Controller for a large cable company. In 2004, she founded ABC Accounting and Bookkeeping Services LLC (“ABC”), bringing with her extensive experience in internal auditing and financial management.
ABC is a full-service accounting and bookkeeping firm with a staff of 10 professionals. Our team has experience across a wide range of industries, with a specialized group dedicated to serving nonprofit organizations. Our primary goal is to understand your business completely and identify your short- and long-term goals. This approach allows us to develop practical and achievable financial solutions tailored to your business needs.

Julie Christansen
ACCOUNTING
A results-driven operational and financial accountant with over 30 years of experience in improving efficiencies, increasing profitability, and enhancing reporting, Julie Christiansen has a proven track record of success in a variety of accounting roles. With prior Big 4 experience and a strong background in management positions, she specializes in accounts payable, accounts receivable, payroll, budgeting and nonprofit accounting and reporting. Julie is committed to delivering high-quality financial services to clients, helping organizations streamline processes and ensure accurate reporting.
Julie is a graduate from the University of Wyoming and is a licensed Certified Public Accountant in Colorado. She has been with ABC Accounting and Bookkeeping since 2016, becoming a member in 2023.
ABC is a full-service accounting and bookkeeping firm with a staff of 10 professionals. Our team has experience across a wide range of industries, with a specialized group dedicated to serving nonprofit organizations. Our primary goal is to understand your business completely and identify your short- and long-term goals. This approach allows us to develop practical and achievable financial solutions tailored to your business needs.

Mary Beth Mcintire
DIVERSIFIED FUNDING + RESOURCE MANAGEMENT
A passionate and strategic-minded executive, Mary Beth McIntire has advanced several organizations and led many initiatives to elevate mission and create positive change. As a trusted advisor, Mary Beth’s abilities to bring a team to consensus, solve a problem or direct key business initiatives have been demonstrated in her roles in the c-suite. Her current role at the Medical Society of Virginia (Chief Programs Officer), and past roles at Comfort Zone Camp (CEO) and the Library of Virginia (Executive Director) demonstrate her strengths in organizational strategy, board governance, program development, and fundraising where she has raised over $75 million for the benefit of others. In addition, she has provided consulting services to numerous nonprofits throughout her career, helping them achieve short and long-term goals. She received her B.S. from James Madison University and her MBA from Virginia Commonwealth University. Mary Beth lives outside Richmond, Virginia with her husband Rob. They have two daughters and more importantly 4 grandchildren.

HSI has been integral to my leadership development and all the challenges that come with my role. How and why decisions are made, governance, how I navigate complex relationships across stakeholders (i.e. medical directors, director of behavioral health, state commissioners). HSI has been a lifeline for me.